What is the standard size for a reception desk? In general, reception desks are from 60″ to 72″ long, with some models going up to 90″. However, while this is a standard option, it certainly isn’t the only one. When deciding on the length and size in general of your reception desk, you can try out other options, too.

What makes a good reception desk? A well thought-out layout – The reception area should be clean and uncluttered, with furnishings spaced so that visitors are not crowded together but close enough to create a welcoming environment. Position the reception desk to face the front door, but far enough so it doesn’t act as a barrier to the space.

How do I make my own reception desk? 

What is a reception desk called? a counter, as at a hotel, at which guests are registered. Also called: front desk.

What is difference between front desk and reception?

The difference between the front desk and the receptionist has to do with the scope of responsibility. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations.

What should a receptionist always remember?

Receptionist duties require equal competence in written, phone and face-to-face communications. Empathy and understanding human behavior are skills the best receptionists excel at.

What is a reception counter?

The reception counter is the business card of every company. It is a meeting point and the place that makes a first impression. This is where people come together for the first time. Here, guests are welcomed, phone calls made and meetings arranged. Few other workplaces are so much in the public eye.

What is front desk?

: the desk in a building where visitors are greeted We checked into the hotel at the front desk.

What is a reception area in an office?

The reception area is the first room you enter in a workspace. It’s located by the entrance and can be either big or small. Its primary function is to greet visitors and guide them on their way to meetings, but it has many other uses besides that.

What are the various sections of front office department?

With this ON POINT article you are about to understand the Sub-Sections of Front Office Department along with their basic activities.
  • RECEPTION AREA. Also known as Registration Section, This section is located in the Lobby.
  • LOBBY.

What are the 5 section of front office?

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

Who is the head of front office department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What is a bell desk?

Bell desk is an extended arm of the front desk. There are many activities at the time of arrival, during the stay and at the time of departure of the guest which cannot be carried out from the front desk but are to be carried out essentially, in order to provide services to the guest.

Do you tip bell desk?

Expect to tip the bellman or porter $1 to $5 per bag transported to your room. Tip at the higher end of the scale for heavy or awkward bags, or if the porter sets your luggage where you would like it in your room. The more service, assistance or information the porter provides, the higher the tip, at your discretion.

Where do bell desk should be situated?

The bell desk should be situated in clear view of the front desk, cashier, and particularly the doorman standing outside the lobby, so that the doorman may signal for a bellboy at the arrival of a guest. Further, it is also important that the bell desk is situated near the luggage center and luggage entrance.

Why do hotels need bell desks?

Bell Desk is responsible for handling and delivering the guest luggage to their respective room. They are responsible to escort guests into their rooms while carrying luggage or help to move any baggage if a guest needs it. Bell desk is a prolonged arm of the front office department.

What are the 10 functions of a bell desk in a hotel?

1 Answer
  • Transport guest luggage to and from guest rooms.
  • Escorting and rooming of the guest.
  • Provide information to the guest regarding hotel facilities.
  • Co-coordinating and providing left luggage facility.
  • Delivering mail, packages, and amenities to guest rooms.
  • Load and unload guest luggage from cars.

How do you deal with a skipper guest?


Suspicious guests perhaps are asked for the payment in advance or full payment. If the guest found to be with a scanty baggage, the front office personnel or the staff should keep an eye on the guest, limit the amount of the bill to restrict the expenses from going up.

What is concierge in front office?

A Concierge is a professional who has the first point of contact between guests and an organization. They answer inquiries, direct phone calls, and coordinate travel plans; in short, they work to make sure that every guest feels welcomed while maintaining company culture at all times.

What is a concierge salary?

High. Average: £1,824Range: £274 – £12,150. The average salary for Concierge is £24,503 per year in the London Area. The average additional cash compensation for a Concierge in the London Area is £1,824, with a range from £274 – £12,150.

What is the difference between concierge and reception?

Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk.